Students can access support by emailing 'wellbeing@qmu.ac.uk'.  Louise Gill the Wellbeing Adviser will offer you email support and/or audio/face time support via Microsoft Teams. You can download the free Microsoft Team app onto your device  https://teams.microsoft.com/downloads  

If you are struggling please do reach out for advice and support.  

Please also access the following helpful webpages for advice and support coping with the Coronavirus outbreak:

Queen Margaret University advise to support students coping with the Coronavirus outbreak

Coronavirus and your Wellbeing - Mind 

What to do if you are feeling anxious about Coronavirus - YoungMinds

World Health Organisation considerations for managing your Mental Health around the Coronavirus outbreak

Our Wellbeing Service offers support for your mental, emotional and physical wellbeing and facilitates building up resilience and coping strategies to support your journey through University.  We can offer a broad range of support to students experiencing emotional, mental health and wellbeing issues. 


To access support with our Wellbeing Adviser, Louise Gill you can email: wellbeing@qmu.ac.uk 

It is always better to access support sooner rather than later.  If at any time you are starting to struggle or would like to talk things through with the Wellbeing Adviser please do access the service.

What are some reasons that students access the Wellbeing Service For?

  • Anxiety, Stress, Low Mood
  • Drug and/or Alcohol Misuse
  • Eating Disorders
  • Bereavement
  • Deteriorating Mental Health
  • Relationship worries
  • Academic Concerns
  • General health and wellbeing concerns

Meetings with the Wellbeing Adviser are confidential (please see Confidentiality policy for more details).  The Wellbeing Adviser may direct you to helpful resources, other support services within QMU and/or external support services.  Please access our further help and resource information on this page.

Painting of a telephone with caption: There is always someone to listen

Telephone artwork by QMU student Adriana Baraldi

Drop In Sessions *These are currently unavailable due to the Coronavirus Outbreak - students can email 'wellbeing@qmu.ac.uk' to contact the Wellbeing Adviser 

Monday 1.15pm - 4.00pm
Tuesday 1.15pm - 4.00pm
Wednesday 9.30am - 1.15pm
Thursday 1.15pm - 4.00pm
Friday 1.15pm - 4.00pm

No appointment is necessary, however,  you may have to wait a short time until the Adviser is free.

Who is the Wellbeing Adviser

Our Wellbeing Adviser is Louise Gill. Louise is managing the Wellbeing Service and the Stay-on-Course Programme.  Louise is based in Student Services.

Stay-on-Course - How it Works

The Stay-on-Course Programme aims to provide rapid support to students who are experiencing difficulties in managing and coping with their academic studies.

If students experience personal issues, including mental health issues, this can impact on their wellbeing and ability to engage and cope with their academic studies.

Specifically, Stay-on-Course aims to promote:

  •  class attendance
  •  course progression and achievement
  •  student experience and satisfaction.

How it works

The Stay-on-Course Adviser will engage with students who have self-referred or been referred to the Programme and offer them individual support. Each student will be routinely invited for a one-to-one appointment with the Stay-on-Course Adviser, Louise Gill.

During the appointment, the Adviser will work with the student to develop a Stay-on-Course Plan that will consider the concerns that the student has identified and suggest steps to address these. This can be done in a variety of ways, such as guided self help, resources and advice from the Stay-on-Course Adviser, support from other Student Services Advisers (such as Disability Services, Careers and Employability, Funding support) or University services such as Effective Learning Service.  The Adviser may also suggest linking in to Community resources and support services.

The Stay-on-Course Adviser will offer students follow-up to support them. They will keep an individual case record and with the consent of the student, may link in with appropriate academic staff  and/or other QMU staff/departments.

For Students


If you are finding it difficult to Stay-on-Course with your studies, your Personal Academic Tutor (PAT) can offer you academic support and/or direct you to the most appropriate student support service. The Stay-on-Course programme offers support to students who need help to get back on track with their studies and student life.


STEP 1 Your PAT might refer you toStay-on-Course or you can contact us directly to arrange an appointment by emailing stayoncourse@qmu.ac.uk or please fill in a Stay-on-Course Self Referral Form - to access this please click on this link and sign in to Student Central  https://studentcentral.qmu.ac.uk/Form.aspx?id=25139

STEP 2 At the appointment you will meet with an adviser to discuss any issues or difficulties you might have and what support is available. We will help you build a Stay-on-Course Plan to support your progress.

STEP 3  We will offer you ongoing support to monitor your progress with your Stay-on-Course Plan.

STEP 4  With your consent, we will keep your PAT/School up to date with the progress you are making on the Stay-on-Course Plan, so they can offer you extra academic help, if required.

STAY-ON-COURSE Once you are back on track and things improve for you, we will keep in contact to ensure that you continue to progress in your studies.

You can also contact us at any time by emailing stayoncourse@qmu.ac.uk

For Staff

We know that there are students who are struggling but do not seek help or support. As a result, their academic performance may suffer. We are eager to offer such students early support, which could help them to quickly recover and Stay-on-Course, so the risk of them failing the module, the year, or their studies is reduced. Let us help you to help your students to  Stay-on-Course.  If you become aware that a student may benefit or is in need of support AND the case does not clearly require support and referral to any of the specialised Student Support units (such as Counselling, Effective Learning Service, Disability Services, Student Funding etc.) please do let us know so we can:

  • invite the student for a chat
  • assess what type of support they need
  • work with them to put together an individualised Stay-on-Course Plan
  • help them follow the Stay-on-Course Plan and get back on track
  • keep you informed of their progress regarding the above, with their consent
  • securely record the information, so the exam boards and/or the student can make use of it, should that be required.

By putting the needs of the student at the centre, and working in cooperation with you, we can help them Stay-on-Course. The student must always be asked for their consent to be referred for support. Students can also contact the Stay-on-Course Team directly. Contact: stayoncourse@qmu.ac.uk

Need Help Now?

If you find yourself or someone you know experiencing a Mental Health Crisis or emergency, please know that support is available. Call one of the following numbers:

Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

Contact NHS 24 – Free phone: 111

Book an emergency GP appointment - Your GP holds overall health responsibility.  You may wish to make an appointment with them.

NHS Emergency Mental Health Assessment (same day) can be available through contacting the Mental Health Assessment Service on 0131 537 6000.  This is a self-referral service and is based in the Royal Edinburgh Hospital, Morningside Place so you can contact the service directly.

Penumbra run The Edinburgh Crisis Centre and they can be contacted directly on 0808 801 0414 if you want to discuss a mental health crisis.

Other information regarding services for people who are experiencing mental health difficulties can be accessed through Edspace

Listening services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Confidential Support for Students 8pm-8am term-time.  Tel: 0131 557 4444


Events and Groups

Walk and Talk

Led by Sarah Whelan, 12-1pm on Fridays, Meet at Maggie's  - for more information email Swhelan@qmu.ac.uk

Mindfulness Course (free for students)

Starts 5th Feb 2020, every Wednesday, 8 sessions in total. Taken by Michele Hipwell. for more information email: Michele.hipwell@gmail.com

Mindfulness Drop in Sessions, QMU

Tuesdays 12.15-1.15pm, Semester 2, Room 3105 wks 19-22, wk 24, wk 27, wk29-36, Room 0050 wk 23, Room 2174 wk 25 & 28, Room 0056 Wk 26

Changes 'Stress Control Course'

Congregational Church, Musselburgh, Starts 24/01/20 - 28/02/20, 10-11.30am. For more information contact Changes on 0131 653 3977 or email info@changesechp.org.uk

Changes Relaxation Workshops

First Thursday every month, 6-8pm, Musselburgh, Comfy clothing.  Contact Changes as above for more info.

Changes Nordic Walks

24/02/20 - 28/04/20 Musselburgh Sports Centre, Mondays 2-3.30pm



Mental Health and Wellbeing Resources

Mental Health Crisis 

Mental Health Crisis support

Mental Health Assessment Service

The Edinburgh Crisis Centre

East Lothian 1st Response Crisis Service - Tel: 07966 526452 


Listening Services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Phone: 0131 557 4444
Opening hours: 8pm to 8am term-time



Queen Margaret University counselling service

The Edinburgh Counselling Agencies List website provides details of an array of low cost, free, and private counselling, for general and issue specific needs and different time frames (long term, short term). 

Edspace is Edinburgh online source of mental health and wellbeing information. 
Edspace: Counselling and Therapies

For counselling in Musselburgh:
CHANGES Community Health Project


Overall wellbeing

Edspace: Edinburgh online source of mental health and wellbeing information

Mental Health Information Station
Ten keys to happier living guidebook

Northumberland Tyne and Wear NHS Trust have created a series of booklets that can support you in managing your mental health


Specific issues

Please note: This material is presented for orientation, and cannot be considered a substitute for professional assistance.


NHS Inform

Moodzone Podcasts

Stress: Moodjuice self-help guide

Northumberland Tyne and Wear NHS Trust self-help guide

Tips for managing your stress

Tips to reduce stress



Coping with depression

Northumberland Tyne and Wear NHS Trust self-help guide for depression and low mood

Students Against Depression

Depression: Moodjuice self-help guide


Coping with self-harm

Penumbra, one of Scotland’s mental health charities provides informal emotional support for people who self-harm as well as their families and carers: penumbra.org.uk

The UK mental-health charity Mind offers information and support for coping with self-harm.

Northumberland Tyne and Wear NHS Trust self-help guide for coping with self-harm


Coping with bereavement

Cruse Bereavement Care

Self-help guide for Bereavement

Northumberland Tyne and Wear NHS Trust self-help guide for coping with bereavement



Mindfulness NHS


The information you choose to share with the Wellbeing Adviser will be treated as confidential.  The Wellbeing Adviser is part of the Student Services team. 

Relevant information may be shared with other Student Services team members to ensure you receive the most effective and co-ordinated support.  Your consent will be sought to share information with other University Staff or Third Parties.

The Wellbeing Adviser will share information without your consent if any of the following apply:

  • Where the Wellbeing Adviser has the express consent of the student to disclose the information
  • Where the Wellbeing Adviser believes the student or third party is in serious danger
  • Where the Wellbeing Adviser would be liable to civil or criminal court procedure if the information was not disclosed

Data Protection and Record Keeping

The service works according to the requirements of the Data Protection Act 2018.

Notes taken during the meeting with the Wellbeing Adviser may record background information and key issues worked on in the session. These will vary in length and detail. Points of concern are also noted.  These are stored securely and password protected.  

Access to notes

Under the Data Protection Act 2018, students accessing the Wellbeing Service have the right to access all information held about them by the Wellbeing Service. 

Liaison and correspondence

There may be occasions when it is appropriate for the Wellbeing Adviser to share information regarding the Student with a Third Party, for example, their GP.  On these occasions the Wellbeing Adviser will ask for the Student's consent to share information.  Exceptions would arise if the Wellbeing Adviser believes the student or a third party to be in danger or if the Wellbeing Adviser would be liable to civil or criminal court procedure if the information was not disclosed. 

Voluntary Mental Health and Wellbeing Self-Assessment Tool

If you would like to assess your own 'Mental Health and Wellbeing' please click on the following link - the form is entirely voluntary and anonymous.  



Wellbeing Service

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Wellbeing Service

Wellbeing Service Wellbeing Adviser
Stay on Course